Strategic Solano: HOME

Implement 311 Customer Service Center

Benchmark Employee Satisfaction with Their Jobs and with Internal Services

Establish Service Benchmarks for County Programs

report on the catalytic projects

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report on the indicator activities

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Complete Funding Plan for Overall Asset and Equipment Replacement at 100%

of Requirements by End of Fiscal Year 2008

Conduct Research and Analysis to Determine Impact of:

• Socio-economic changes on County services

• Future technology changes on service design

Develop Template for Continuity of Operations Plan

Prepare Service Delivery Performance Feedback System

Develop a Comprehensive Employee Training and Development Model

• Propose expanded County employee training catalogue

Establish Personal Development Plans for All County Employees by June 2010

• Review current County evaluation instruments to identify best practices and a format which addresses future organizational needs